| All Applications |
Problem / Question |
Reason |
Solution / Answer |
| All Applications |
I need to get a license (temporary or
permanent) for my Coastal Logic product. |
n/a |
Follow the directions in this document
on our website:
http://www.coastallogic.com/support/RegisteringSoftware.pdf |
| All Applications |
I need to move a license to another
machine. |
n/a |
Follow the directions in this document
on our website:
http://www.coastallogic.com/support/RegisteringSoftware.pdf |
| All Applications |
I need to be able to connect my Unix
and PC environments for file transfers so that I can use Coastal
Logic products. |
n/a |
We know of two free solutions:
Samba: http://www.samba.org and
Windows Services for Unix: http://www.microsoft.com/technet/interopmigration/unix/sfu/default.mspx
If you know of other solutions, please let us know so we can post
them here. We also recommend this forum: http://www.unix.com/
|
| All Applications |
Undetermined failure. |
Not adhering to Matrix naming protocol
- misuse of reserved characters |
Use
proper naming conventions, eliminating reserved characters. Refer
to the Matrix Business Modeler Documentation.
The reserved characters
are:
 |
| Adlib Express |
Problem / Question |
Reason |
Solution / Answer |
| Adlib Express, Express + EFTS |
Converted/printed files have wrong or
missing
Font. |
Express replaces all fonts with a single,
standard font. |
Use a "helper" application,
like Myriad or AutoVue which can link to the necessary fonts when
processing files. |
| Adlib Express, Express + EFTS |
Determining which application is being used with Express as a 'helper'. |
N/A |
1) Be sure that 'Convert Using Native Application Support' is checked in xpress Options.
2) Watch a conversion and look for a printing notification window (Express will not show this when converting by itself).
3) Open your task manager and select the 'Processes' tab. Sort by Name. Watch this list during a conversion and look for your app to appear, for example "Myriad32.exe".
|
| Adlib Express, Express + EFTS |
Express does not use my "helper" app (i.e. Myriad, AutoVue, etc) even
though "Convert Using Native Application Support" is checked in Express Options. |
Express must be installed after the helper apps or it tends to not
use them. |
Uninstall
and re-install Express AFTER all of your helper apps are
installed.
|
| convertLogic |
Problem / Question |
Reason |
Solution / Answer |
| convertLogic |
The "out" folder keeps getting
deleted. |
This
can occur when a SolidWorks sldprt file is put through the process.
Myriad chokes on the file and Express deletes the "out" folder. |
Update Adlib Express to v2.9x which has
controls for handling Myriad errors like this. |
| convertLogic |
Conversion fails on a specific file type. |
Adlib Express, Myriad and AutoVue support
various file types. |
1) Verify that Adlib Express can handle
the file type (http://www.adlibsoftware.com/file_types.aspx).
2) Verify that your helper application (Myriad or AutoVue) can handle
the file type (http://www.cimmetry.com/formats.html http://www.myriadviewer.com/formats.htm .
3) Test a sample file in Adlib Express by hand and see if the conversion
works. |
| convertLogic |
I need to return a blank (empty) string
from the stamp "program". |
Returning blank strings is not allowed. |
Return a string of one or more spaces
- " ". The spaces will be stripped out before being printed
leaving a blank instead. |
| convertLogic |
Converted files are not stamped. |
Files are converted correctly but metadata
is not visible. |
Turn on the "stamping" check
box in convertLogicAdmin => Parameters for the appropriate trigger. |
| convertLogic |
DWGs convert with "extra" page
(usually blank). |
DWG files have two "spaces" in
which you can create imagery - PaperSpace and ModelSpace. The blank
page is a result of printing both spaces. The Solution / Answer is based on
telling Myriad to only load the appropriate "space". |
Edit the "myrdrv.ini" file
(in the Myriad installation directory) and search for "PageLoadOrder".
Set it to the appropriate value (usually "2") so that it
looks like this: PageLoadOrder=2. You should copy and paste the following
line into the file as well as a reminder: #0=paperspace first,1=modelspace
first,2=paperspace only,3=modelspace only. If you are not using Myriad
in conjunction with Express, there is no automated software Solution / Answer.
Instead, force your users to create only one "space" so
there is no "blank" page to convert. |
| convertLogic |
How can I copy my settings into a different
database? |
n/a |
Use an Export/Import from Matrix MQL.
Refer to the Matrix documentation for details! From the current database:
export admin convertLogic* into file c:\temp\convertLogic_admin.exp;
export bus convertLogic* * * into file c:\temp\convertLogic_bus.exp;
To the new database: import admin convertLogic* from file c:\temp\convertLogic_admin.exp;
import bus convertLogic * * from file c:\temp\convertLogic_bus.exp; |
| convertLogic |
File conversions are failing before the
document is converted or there are errors in the Log about timeouts. |
Files are taking longer to convert than
allowed based on the "timeout" setting. |
Increase the "timeout" setting
in convertLogicAdmin => Parameters. If necessary, experiment with
several files to determine the best setting. Setting the timeout
to a large number will not slow down faster conversions. |
| convertLogic |
convertLogic starts up and shuts down
almost immediately. |
Typically caused by the lack of Matrix
login information. |
See if this file exists: C:/convertLogicERROR.txt
If it does, confirm the Problem / Question - a message indicating a login Problem / Question
should be in the file.
1) Locate the "Setup_Login.bat" file in the convertLogic
install directory.
2) Run the bat file and follow the prompts to input the Matrix User
and Password.
3) Run convertLogic. |
| convertLogic |
General Problem / Question s causing convertLogic
to not
run. |
Several things could cause general errors. |
See if this file exists: C:/convertLogicERROR.txt
If it does, read it to determine the Problem / Question . |
| convertLogic |
Conversion errors in Express are not
always "seen" by convertLogic. |
convertLogic cannot monitor every aspect
of Express. |
Upgrade to v2.9x of Adlib Express which
has better fault monitoring and cleanup capabilities which makes
it easier for convertLogic to detect a Problem / Question . |
| convertLogic |
Converted/printed files have text with
very thick lines or extremely long, pointed corners. |
Myriad draws text in specific line thicknesses. |
Follow the directions in the document "FixingLineThicknessInMyriad.pdf" located
here:
http://www.CoastalLogic.com/myr/FixingLineThicknessInMyriad.pdf |
| convertLogic |
MS Word page numbering not working correctly when converting to PDF. |
Incompatible MS Word versions |
Within a Word document go to Tools >Options > Compatibility,
then set therecommended options to the appropriate Microsoft Office currently in use.(2000, 2003 etc.)
|
| convertLogic |
The convertLogic trigger generates an error "checkout access" is denied.
|
The Matrix setting 'escape' is turned off. This is a GLOBAL setting affecting all users and programs in the database. |
Change the 'escape' setting to off. You can view the current setting in MQL>print escape; You can change the setting in MQL>set escape on; or MQL>set escape off. |
| convertLogic |
convertLogicAdmin shows an error from Matrix similar to the following example:
System Error: #1600007: File '\CCoastal LogicprintLogictmp\printLogicParameters.xml' error 'No such file or directory'
(Note the jumbled path.)
|
This is due to a bug in Matrix v10.7.0 emxTriggerManager |
Run Matrix Business, search for and edit the Policy "convertLogic".
Edit the State "create" and select the "Object Access" tab.
Edit "Access Public" and add a check to "Modify" and "Checkout". Make sure that only "Read", "Modify", "Checkout" and "Show" are checked and save your changes. |
| printLogic |
Problem / Question |
Reason |
Solution / Answer |
| printLogic |
System Error: java.lang.NoClassDefFoundError: |
Virtually all Java based errors can be
attributed to an incomplete CLASSPATH variable. |
Add the required JAR file to the CLASSPATH
in ematrix.ini, matrix.ini, system environment and/or the web server
environment as necessary. |
| printLogic |
Compilation Error:
java.lang.ClassNotFoundException:...class javax.crypto… |
Our printLogicBase JPO uses Encryption
Classes found in JDK 1.4.1 and greater - these Classes are missing
in your enivronment. |
Multiple Solution / Answers exist. Upgrade the
JDK or add the necessary Jar file or use a JPO variant included with
printLogic. See the printLogic Installation manual for details |
| printLogic |
Error in the Web interface referring
to inability to create Temp directory. |
This is typically due to a network permissions
Problem / Question . |
1) Check the 'drop-folder' where spooled
files are processed and make sure that it is shared for all users,
with read/write permissions.
2) If you are running Matrix and/or your Web server as a service,
make sure that the service Log On account is NOT "Local System
Account". These accounts have NO network privileges whatsoever.
You must instead use an actual user account with a real login and
password, even if you create one specifically for this purpose. |
| printLogic |
How can I copy my settings into a different
database? |
n/a |
Use an Export/Import from Matrix MQL.
Refer to the Matrix documentation for details!
From the current database:
export admin printLogic* into file c:\temp\printLogic_admin.exp;
export bus printLogic * * into file c:\temp\printLogic_bus.exp;
To the new database:
import admin printLogic* from file c:\temp\printLogic_admin.exp;
import bus printLogic * * from file c:\temp\printLogic_bus.exp;
NOTE: you may still need to attach the printLogic Commands to the
appropriate Menus/Toolbars. |
| printLogic |
HTTP Error 500 appears in the lower
printLogic window pane. |
The necessary printLogic JPO is missing
or needs compilation |
1) Verify that the program "printLogicBase" exists.
2) Compile the program either from editLogic or from MQL (compile
prog printLogicBase force;) |
| printLogic |
printLogic window pane shows "Loading" for
a long time or the animated clock never disappears. |
A printLogic JSP file compilation is
hung up. This can be common after a new installation or upgrade of
printLogic. |
Close the printLogic window and open
it again. The compilation should complete and the Problem / Question should
be solved. If not, try closing and opening again. It is very rare
to need more than two attempts. |
| printLogic |
How do I Display PrintLogic screens in
different languages? |
n/a |
We provide a file called "CoastalLogicStringResource.properties",
typically located in the WEB-INF/classes directory. It contains all
text for the interface, as well as messaging, errors, prompts, etc.
You can create different versions in the same way that Matrix does.
(The Matrix One modules provide the ability to select a number of
languages to run in their applications by having a text file for
each language containing the English word(s) and their equivalents
in the specific language.) |
| printLogic |
printLogicAdmin shows an error from Matrix similar to the following example:
System Error: #1600007: File '\CCoastal LogicprintLogictmp\printLogicParameters.xml' error 'No such file or directory'
(Note the jumbled path.)
|
The Matrix setting 'escape' is turned off. This is a GLOBAL setting affecting all users and programs in the database. |
Change the 'escape' setting to off. You can view the current setting in MQL>print escape;
You an change the setting in MQL>set escape on; or MQL>set escape off. |
| printLogic |
Printouts of files containing bitmaps (i.e. tiff, bmp, etc) are not dark enough.
|
There is not enough contrast.
|
Edit the "avx.ini" in your WINNT or WINDOWS directory. Under the heading "[OPTIONS]" add or change this entry: Contrast=100, where 0 is low contrast (light) and 100 is high contrast (dark). Restart vueLogic and test your setting.
|
| printLogic |
Changes made to the printers XML file
don't show up in the User Interface.
For example, adding/deleting a printer to the printers XML file.
|
The modified printers XML file has not been loaded into the database.
|
Open printLogicAdmin and select the Parameters Tab. If the printers XML file has not changed name or location, then
just click the "save printers" button. Otherwise, locate the printers XML file, then click the "save printers" button.
|
| printLogic |
Changes made to the printers XML file
don't show up in the User Interface.
For example, adding/deleting a printer to the printers XML file.
|
The User Web Interface needs to be refreshed.
|
Close and reopen the User Web interface to refresh all the settings, including the printers list. |
| vueLogic |
Problem / Question |
Reason |
Solution / Answer |
| vueLogic (AutoVue) |
Converted/printed files have wrong or
missing Font. |
The embedded AutoVue component needs
to be "pointed" to the local font "repository". |
Edit the avx.ini file (C:\winnt or C:\windows)
and at the top of the file, under "[Options]" add this
line, substituting your appropriate path(s). XFONTPATHS=C:\ACAD\font;C:\Myfonts |
| vueLogic (AutoVue) |
Converted/printed files have missing
Xref. |
The embedded AutoVue component needs
to be "pointed" to the local xref "repository". |
Edit the avx.ini file (C:\winnt or C:\windows)
and at the top of the file, under "[Options]" add this
line, substituting your appropriate path(s). XREFPATHS=C:\ACAD\xref;C:\MyXRefs |
| vueLogic (AutoVue) |
Printer Not Found error. |
Even in a Window environment, printer
names are case sensitive. |
Make sure to use exact name - vueLogic
is case sensitive. Never alter the printer names in the printers
XML created by vueLogic. |
vueLogic
(AutoVue)
|
Printouts are not dark enough.
|
There is not enough contrast or the lines are too thin.
|
Edit the "avx.ini" in your WINNT or WINDOWS directory. Under the heading "[OPTIONS]" add or change this entry: Contrast=100, where 0 is low contrast (light) and 100 is high contrast (dark). Also add or change this entry: AntiAlias=1, where 0 is Off and 1 is On. Restart vueLogic and test your setting.
|
| spoolLogic |
Problem / Question |
Reason |
Solution / Answer |
| spoolLogic (Myriad) |
DWGs print with "extra" page
(usually blank). |
DWG files have two "spaces" in
which you can create imagery - PaperSpace and ModelSpace. The blank
page is a result of printing both spaces. The Solution / Answer is based on
telling Myriad to only load the appropriate "space". |
Edit the "myrdrv.ini" file
(in the Myriad installation directory) and search for "PageLoadOrder".
Set it to the appropriate value (usually "2") so that it
looks like this: PageLoadOrder=2. You should copy and paste the following
line into the file as well as a reminder: #0=paperspace first,1=modelspace
first,2=paperspace only,3=modelspace only |
| spoolLogic (Myriad) |
Files print Portrait when they should
be Landscape. |
The Auto Rotate setting in Myriad is
not selected. |
This may require two changes.
1) Start Myriad and navigate the menu File => Print Settings => Options.
Select the "Auto Rotate" option and click "OK" to
dismiss the dialogs. Exit Myriad.
2) Edit the "myriad32.ini" file (in the Myriad installation
directory) and search for "[Print]". Add or edit the following
line: Auto Rotate=TRUE. Search for "[Plot Section]". Add
or edit the following line: Auto Rotate=TRUE. |
| spoolLogic (Myriad) |
Files print in gray scale but should
be all black. |
The Black and White setting in Myriad
is not selected. This can be particularly important for DWG/DXF files. |
This may require two changes.
1) Start Myriad and navigate the menu File => Print Settings => Options.
Select the "Black and White" option and click "OK" to
dismiss the dialogs. Exit Myriad.
2) Edit the "myriad32.ini" file (in the Myriad installation
directory) and search for "[Print]". Add or edit the following
line: ColorsToBlack=TRUE. Search for "[Plot Section]".
Add or edit the following line: ColorsToBlack=TRUE. |
| spoolLogic (Myriad) |
Turn off the Splash Screen at Myriad
startup. |
Myriad starts slowly because the Splash
Screen shows first. |
Edit the "myriad32.ini" file
(in the Myriad installation directory) and search for "[Options]".
Add or edit the following line:
Splash Delay=FALSE |
| spoolLogic (Myriad) |
Not all the pages in a file print when
they should. |
The print all pages setting in Myriad
is not selected. |
Edit the "myriad32.ini" file
(in the Myriad installation directory) and search for "[Print]".
Add or edit the following line: DefaultRangeToAll=TRUE
Search for "[Plot Section]". Add or edit the following
line:
DefaultRangeToAll=TRUE. |
| spoolLogic (Myriad) |
Files print Portrait when they should
be Landscape. |
If the file is a DWG or DXF, the dimensions
of the drawing could be inaccurate. You can set Myriad to determine
the actual extents of drawing instead of using the value contained
in the file. |
Edit the "myrdrv.ini" file
(in the Myriad installation directory) and search for "ParseDwgExtents".
Set it to "ON" so that it looks like this: ParseDwgExtents=ON.
Also change the "ParseDxfExtents" value to "ON" |
| spoolLogic (Myriad) |
Files print very small, like postage
stamps. |
If the file is a DWG or DXF, the dimensions
of the drawing could be inaccurate. You can set Myriad to determine
the actual extents of drawing instead of using the value contained
in the file. |
Edit the "myrdrv.ini" file
(in the Myriad installation directory) and search for "ParseDwgExtents".
Set it to "ON" so that it looks like this: ParseDwgExtents=ON.
Also change the "ParseDxfExtents" value to "ON" |
| spoolLogic (Myriad) |
SolidWorks files print with a "bounding
box" around the drawing elements. |
Myriad can be set to turn off the bounding
boxes. |
Edit the "myrdrv.ini" file
(in the Myriad installation directory) and search for "DrawViewBoundingBoxes".
Set it to "0" (zero) so that it looks like this: DrawViewBoundingBoxes=0. |
| spoolLogic (Myriad) |
PDF files are all black. |
Myriad handles color conflicts for different
file types. |
Edit the "myrdrv.ini" file
(in the Myriad installation directory) and search for "DisabledColorConflictReSolution / Answer".
Add "myrips.dll" to the list - be sure to use a comma separator. |
| spoolLogic (Myriad) |
Converted/printed files have text with
very thick lines or extremely long, pointed corners. |
Myriad draws text in specific line thicknesses. |
Follow the directions in the document "FixingLineThicknessInMyriad.pdf" which
comes with spoolLogic, or get it here:
http://www.CoastalLogic.com/myr/FixingLineThicknessInMyriad.pdf |
| spoolLogic (Myriad) |
Converted/printed files have wrong or
missing Font. |
Myriad needs to be "pointed" to
the local font "repository". |
Use the Myriad PATH settings and point
to your directory which contains your CAD fonts from the Menu: Tools
=> Options => Paths => DWG shx and font path(s). You can
test any given file by changing the drop-down option from "Ignore" to "Warn",
then open the suspect file. Be sure to change back to "Ignore" or
subsequent files with missing fonts will cause Myriad to show
a dialog box and cause a processing error. |
| spoolLogic (Myriad) |
Converted/printed files have missing
Xref. |
Myriad needs to be "pointed" to
the local xref "repository". |
Use the Myriad PATH settings and point
to your directory which contains your CAD fonts from the Menu:
Tools => Options => Paths => DWG XRef path(s).
You can test any given file by changing the drop-down option from "Ignore" to "Warn",
then open the suspect file. Be sure to change back to "Ignore" or
subsequent files with missing fonts will cause Myriad to show
a dialog box and cause a processing error. |
| spoolLogic (Myriad) |
What are all the settings for the myrdrv.ini
file? |
Many of these settings dramatically affect
how Myriad processes files. |
Look for the document "myrdrv_userguide.rtf",
which came with Myriad. It describes all the available settings.
If you cannot find your copy, you can download one here:
http://www.CoastalLogic.com/myr/myrdrv_userguide.rtf |
| spoolLogic (Myriad) |
Text files are not formatted correctly.
Line breaks may be ignored, lines are wrapping (word wrap), etc. |
Myriad is not set up to handle plain
text files correctly. |
Locate the document "myrdrv_userguide.rtf",
which came with Myriad.
Scroll near the bottom of the document (Page 10) and read the section
on "[Text]". Add the desired settings to your myrdrv.ini
file as needed. BE SURE TO TEST.
Sample settings are:
[Text]
Papersize=B
WordWrap=FALSE
Numbering=FALSE
UseFormFeed=TRUE |